• Order usually arrives within 5-7 business days (for in-stock items only).
• You can check the status via Track & Trace(Tracking Service)

• Your order may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country.
• HIROCOLEDGE STORE ships your package DDU, "duties and taxes unpaid", and does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs.
• For more information regarding your country's custom policies, please contact your local customs office.

If the item we shipped was different from what you had ordered, damaged or defected, only unwashed, unworn, unused merchandise may be returned/exchanged for free within 30 days of original shipping date. If the reason you'd like to return/exchange is because you didn't like our product, you have to pay for the actual shipping cost for regurn/exchange, and please note that for this case, the shipping and handling charges are not refundable.

Please see below for returning/exchanging instructions.

1. Please notify us via email first when you'd like to return/exchange along with the reason.
2. We'll instruct you with how you can return the item (it varies by country).
3. If you're returning the item you ordered, we'll refund the fee via PayPal (We will only refund shipping charges if we've sent the wrong item, or if the item sent is defective.). If you're exchanging the item you ordered, we'll ship the new item as soon as we receive returned item!