CUSTOMER SERVICE / HIROCOLEDGE STORE

Customer service will not be available on the days highlighted in gray.

HIROCOLEDGE STORE TOP > CUSTOMER SERVICE

CUSTOMER SERVICE

INDEX:

HANDLING INSTRUCTIONS

GIFT WRAPPING

PURCHASING

SHIPPING AND HANDLING & RETURNS

Please click here for handling instructions for our products.

Currently, we do not offer any kind of gift wrapping. We apologize for the inconvenience.

• METHOD OF PAYMENT

We accept PayPal only as a payment method at this time for all our customers worldwide. Via PayPal, your payment is secured.

• CHECKOUT

All the items that you have in your shopping cart appear in your order during checkout. If you do not want to order all the items, simply edit your shopping cart before finalizing your order.

• CANCELING AN ORDER

If you would like to cancel or change an order that you've just placed, please email us as soon as possible. We'll do everything we can to accommodate your request, however; items that have already shipped cannot be cancelled and must be returned or exchanged.

• MULTIPLE SHIPPING ADDRESS

You can only ship to one address each time you checkout. If you are shopping for people at different addresses, you will need to place each order separately.

• WHOLESALE

Please contact us via contact form for details.

• PRICING POLICY

Please note: Prices shown are in U.S. dollars only.

• PRIVACY POLICY & TERMS OF USE

If you'd like to know our privacy policy, please click here. For terms of use, please click here.

	Shipping and handling charges are determined by the merchandise dollar amount of your order before any deductions.
	All orders are shipped from Tokyo, Japan.
	We use EMS only. Please see below and/or click here for details.

• SHIPPING AND HANDLING

EMS (Express Mail Service)

Order usually arrives within 5-7 business days (for in-stock items only).
You can check the status via Track & Trace（Tracking Service）

MERCHANDISE SUBTOTAL	VIA EMS
$0.01 USD - $149.99 USD	$18.00 USD
$150.00 USD - $299.99 USD	$28.00 USD
$300.00 USD - $449.99 USD	$38.00 USD
$450.00 USD - $599.99 USD	$48.00 USD
Over $600.00 USD	$58.00 USD

Customs and Import Duties

Your order may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country.
HIROCOLEDGE STORE ships your package DDU, "duties and taxes unpaid", and does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs.
For more information regarding your country's custom policies, please contact your local customs office.

• RETURNS/EXCHANGES POLICY

If the item we shipped was different from what you had ordered, damaged or defected, only unwashed, unworn, unused merchandise may be returned/exchanged for free within 30 days of original shipping date. If the reason you'd like to return/exchange is because you didn't like our product, you have to pay for the actual shipping cost for regurn/exchange, and please note that for this case, the shipping and handling charges are not refundable.

Please see below for returning/exchanging instructions.

Please notify us via email first when you'd like to return/exchange along with the reason.
We'll instruct you with how you can return the item (it varies by country).
If you're returning the item you ordered, we'll refund the fee via PayPal (We will only refund shipping charges if we've sent the wrong item, or if the item sent is defective.). If you're exchanging the item you ordered, we'll ship the new item as soon as we receive returned item!